Customer Care Executive Full Time

About the Company: Unicorn Denmart Ltd. is the undisputed leader in India’s dental equipment industry, setting benchmarks in digital dentistry and clinical excellence. With over 30 years of dominance, we specialize in offering cutting-edge solutions that empower dental professionals across India. Our product range includes state-of-the-art dental chairs, imaging systems, intraoral scanners, and CAD/CAM solutions, making us a trusted partner for thousands of dentists and dental institutions.

At Unicorn Denmart, we foster a culture of innovation, integrity, and excellence, ensuring our team members thrive in a dynamic, growth-driven environment. If you are looking for an opportunity to represent a prestigious brand in dental technology, apply now and be a part of our mission to revolutionize modern dentistry.

Role Summary: The Executive – CRM will be the first point of contact for potential customers, reaching out to them after receiving leads from the marketing department, social media, seminars, and other sources. Role is crucial in guiding customers through their journey, providing them with product information, addressing their inquiries, and ensuring seamless coordination with the sales team.

Beyond making calls, role will be managing customer data, updating lead progress in the ERP system, and ensuring timely follow-ups. He/she will act as a bridge between customers and the company, helping them make informed decisions while enhancing their overall experience with us.

If you have a customer-centric mindset, excellent communication skills, and the ability to manage multiple interactions efficiently, we would love to have you on board!

Responsibilities:

• Call and connect with potential customers after receiving leads from marketing campaigns, events, and social media platforms.
• Introduce customers to our products, understand their requirements, and provide relevant information to nurture their interest.
• Accurately enter all lead details into the ERP system and regularly update customer interactions.
• Track lead status and follow up systematically to enhance the conversion rate. Also, Assign leads to the respective sales representatives through the ERP system and track updates.
• Share brochures, quotations, and marketing materials with customers based on their inquiries.
• Assist in promotional efforts by informing customers about ongoing offers, new launches, and exclusive deals.
• Address customer inquiries effectively via phone and email, providing timely resolutions.
• Identify customer needs and recommend suitable dental equipment and services.
• Promote relevant products that align with customer interests to maximize sales opportunities.
• Stay updated with dental industry trends, competitor offerings, and customer expectations.
• Participate in ongoing training to enhance product knowledge and communication skills.

Qualifications:

• Educational background: Graduate/MBA
• Experience: 1-3 Years
• Tech – Savvy: Good knowledge of MS Office (Excel, Word and PowerPoint). Experience with ERP, CRM tools, or database management is a plus!
• Excellent Communicator – You can engage customers with clarity, professionalism, and confidence.
• Customer-Focused – You prioritize customer needs and ensure their concerns are addressed effectively.
• Team Player – You collaborate effectively with sales and marketing teams for seamless operations.
• Proactive & Solution-Oriented – You take initiative, identify challenges, and find the best solutions for customers.